Help & Questions

Booking & Scheduling

All bookings are completed during checkout. Once you proceed to checkout, you will be directed to a live calendar where you can select your own available date and time. Availability is shown in real time.

All services and packages offered are listed in full on our Services page.

Mobile Service Requirements

Carroll Car Care is a mobile detailing service. For all mobile appointments, access to both water and electricity is required at the service location. As of now Carroll Car Care Services Kirkwood, Creve Coeur, Ballwin, Webster Groves, Fenton, and most surrounding areas. If you're not sure if you fit Mobile Service Requirements, contact us.

Service Time

Most vehicles are completed in three hours or less. However, customers should schedule around a five-hour time frame in case the vehicle is in worse condition than expected or if any unexpected issues arise during the detail.

Payment Methods

We accept most forms of payments. If you do not see your desired form of payment at checkout, contact us.

A $100 deposit is required at the time of booking to secure your appointment.

Deposits, Cancellations & No-Shows

  • Cancellations made more than 24 hours in advance are fully refundable.

  • Cancellations made within 24 hours of the scheduled appointment will result in the $100 deposit being kept.

  • No-shows will also result in the deposit being kept.

Vehicle Condition & Additional Charges

If the condition of the vehicle is not accurately disclosed prior to the appointment and requires additional time, effort, or specialized work, pricing and time may be adjusted on the spot.

Pet hair, odors, and stains are offered as add-on services during checkout. If excessive pet hair, heavy odors, or severe stains are present and were not disclosed beforehand, additional charges will apply.

Expectations & Limitations

Scratches, rips, tears, and permanent imperfections typically cannot be fully restored if they require more than chemicals and manual labor. Results vary based on the condition of the vehicle, and not all damage can be corrected through detailing alone.

Weather Policy

We work in most weather conditions. However:

  • If exterior work is scheduled and there is active rain, we will contact the customer to discuss a solution.

  • We do not work in below-freezing temperatures.

Personal Belongings

Customers may leave personal belongings in the vehicle prior to the detail. If belongings are left inside, they will be carefully placed into trash bags and either handed directly to the customer or safely returned to the trunk or storage compartment of the vehicle.

Any food or perishable items will be discarded.

Vehicle Access & Keys

If the customer will not be present at the scheduled appointment time, the vehicle must be:

  • Parked in an accessible location

  • Fully unlocked, or

  • Keys must be placed or hidden in a secure agreed-upon location (such as a lockbox, gas cap, or similar)

Before Your Appointment

Please inform us of any concerns before your scheduled appointment time. This includes, but is not limited to:

  • Heavy pet hair

  • Odors

  • Stains

  • Specific areas of concern

This allows us to properly prepare and ensure the best possible results.

Still Have Questions?

If your question is not answered here, please visit our Contact page and reach out directly. We’ll be happy to help.